Privacy Policy

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Privacy Policy

Effective Date: March 2026

At Luke Brown Plumbers & Gasfitters, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information when you visit our website (https://lukebrownplumbers.com.au/) or engage our plumbing and gas fitting services in Perth.

1. Information We Collect

To provide high-quality plumbing services, we may collect the following types of information:

  • Contact Details: Your name, phone number, email address, and physical address.

  • Service Information: Details about your plumbing or gas fitting requirements, property type (residential, commercial, or strata), and service history.

  • Technical Data: Information collected automatically through cookies, such as your IP address, browser type, and how you interact with our website.

2. How We Collect Your Information

We collect information directly from you when you:

  • Fill out a contact form or request a quote on our website.

  • Call or email us to book a service.

  • Interact with us on social media or through third-party real estate and strata management platforms.

3. Purpose of Collection

We use your personal information to:

  • Provide professional plumbing, gas fitting, and maintenance services.

  • Send quotes, invoices, and service reminders.

  • Respond to emergency plumbing inquiries.

  • Improve our website functionality and customer experience.

  • Comply with Australian health, safety, and building regulations.

4. How We Share Your Information

We do not sell or rent your personal data. We only share information with third parties when necessary to complete our services, such as:

  • Subcontractors or Suppliers: If required to complete a specific part of your project.

  • Regulatory Bodies: Where required by Australian law or for safety compliance (e.g., gas safety certificates).

  • Service Providers: Such as website hosting or accounting software providers who help us run our business efficiently.

5. Data Security

The security of your information is a priority. We take reasonable steps—including digital encryption and secure physical storage—to protect your data from unauthorized access, loss, or misuse.

6. Cookies and Tracking

Our website uses cookies to enhance your browsing experience and analyze site traffic. You can choose to disable cookies through your browser settings, though this may affect how certain parts of our website function.

7. Your Rights and Access

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you.

  • Request a correction to any inaccurate information.

  • Opt-out of any marketing communications at any time.

To make a request, please contact us using the details below.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact Luke Brown Plumbers & Gasfitters: